Effective organisations equip leaders to navigate and manage change in constantly evolving times.

Good change management leads to significant improvements in customer and employee perceptions, enhanced productivity, motivation and commitment. However, the opposite can also be true, with key stakeholders feeling frustrated, disengaged or disillusioned because the change did not deliver the promised benefit.

Effective change management supports people through uncertainty when facing complex, volatile or ambiguous situations. Organisations that prioritise and successfully manage change find it’s easier to deliver new initiatives, embrace evolving technology and adapt to new environments.

The Toolkit

Designed as a common starting point for agencies to assess the need and impact of change, the Change Management Toolkit helps determine an organisation's change readiness, including the commitment and capability of its leadership.

The toolkit provides resources to support effective communication, including:

  • articulating the case for change
  • defining the vision
  • establishing the guiding principles.

Download the toolkit here

It also offers practical guidance about the different phases of the change process, with advice on:

A common starting point

Get clear on the impacts of the change to develop an effective strategy and successfully deliver the key objectives.

Complete the Change Impact Assessment and Change Readiness Assessment to identify areas of strength, understand what will require additional effort or support, and successfully overcome obstacles to lead change.

Setting the scene

Learn how to articulate a compelling vision – it's critical to raise awareness and explain the reasons for the change. Once shared understanding and support are established, feedback and approval can be sought.

Bringing it all together

Help people prepare for change. What needs to be said, to who, when, and how?

Develop a comprehensive communications plan that identifies stakeholders and consolidates the change management process to correctly set up and deliver the change. Consider additional training, required cultural or mindset shifts, or suggest better tools, communication channels, or techniques to enhance engagement.

Making it stick

Embed, not just implement. Monitor and evaluate to sustain continuous improvement so the change can mature with the organisation and realise its full benefit beyond the implementation phase.